ScreenConnect Recommendations
SSL must be setup. Make sure control is using https and is set for redirect to it you can find the instructions on how to setup SSL here. https://docs.connectwise.com/ConnectWise_Control_Documentation/On-premises/Advanced_setup/SSL_certificate_installation Admin -> Configuration -> Web [...]
Why Your RMM’s Security Alone Isn’t Enough to Protect Your Customers
With cybercriminals attacking MSPs more frequently now than ever before, MSPs are on high alert. Even when they’re leveraging the right solutions, taking the necessary precautions, and being extremely vigilant, MSPs, like businesses in other [...]
The Role RMMs, Automation Play in Today’s Cyber Threat Landscape
In the last few years, it’s become apparent that managed service providers (MSPs) are increasingly becoming the target of cyberattacks, to the point that the Department of Homeland Security issued a warning about targeted attacks [...]
Remote Workforce Options with ConnectWise Automate/Control
Option 1 (Contacts Within ConnectWise Automate): You can create users so that they have access to just their machines easily through Automate if they are trying to remote into a single machine. Prerequisites: Each [...]
Examples from our LT Ninja Automation Stack
We put together a few of our favorite automation scripts to showcase how we can optimize your RMM. Our LT Ninja stack has many more offerings and we are adding new items every month! Windows [...]
7 Reasons to Automate With CW Ninja
LT NINJA has experience with hundreds of MSPs of different sizes, forms, and maturity. We have seen many Automate environments and know what works and what doesn’t. You can spend months dialing in Automate or [...]
Queue Ninja and Your Existing Dispatcher
A friend and beta tester of Queue Ninja asked me if he should let his dispatcher go... Here is what I told him Your team is the lifeblood that enables your business to grow. They [...]
Dispatch Like a Ninja
The good and the bad about Dispatch. Learn from my experiences and improve the way you dispatch tickets! I remember the first time I worked a dispatched ticket. I was hammering away at a printer [...]